Shipping & Cancel/Refund

We are delighted to offer free shipping (free door delivery by Economy/Surface transport mode as a default shipping option) on selected products, to any locations with in India.

To get free shipping make sure your total average value should be more than 5000 Rs. & choose online payments(Credit, Debit, Cash cards, Net Banking) or Bank deposit payments(NEFT/DD/Cheque/cash deposits) We also offer an expedited premium shipping service in major cities for an extra shipping charge (Starts from Rs. 200 and calculated based on the order Weight) for faster shipping and urgent delivery requirements, if you like to have faster delivery you can choose the Priority shipping option during checkout, if the option displayed based on your pin code location.

* order Value should be Rs. 5000- and above to get free shipping, We can take special request for order valued more than Rs. 5000- with an extra shipping charge of Rs.151

**this is the limited period offer can be withdrawn at any time without notice.

***the actual delivery cost is being absorbed in 'our price', our tax invoice will be spitted into basic cost, sales tax & freight charges for accounting purpose. 

****Free shipping is applicable only for delivery locations with in India. Shipping charges for delivery outside India are quoted on request.

SHIPPING POLICY FOR PURCHASE THROUGH OUR WEBSITE:

Borrow Machine system believes that the speedy delivery is the way to give best service to our customers. 

Shipping partners: 

We use Reputed courier companies only for shipping our items. Currently we have tied up with following courier companies

Check your service availability in below links:

Fedex

UPS

We use India Post to ship remote locations where above courier companies do not service. Kindly check your pincode for courier service availability, by checking your pincode in the servicable list on the courier company’s web site. If your location is not serviceable by any of the above couriers, we can ship items via India post only.  Which may take 3-12 days for delivery?

 Packing:

We take much care to pack the items to be shipped & delivered in safe condition. All our items are packed using plastic bags / carton box / bubble sheet / cushion foam etc. The packing where sealed by adhesive tapes and printed address labels were affixed. We request buyers not to accept parcels if they are torn out / damaged / opened during delivery. Kindly report to us immediately for further actions. 

Time to Dispatch

Most of the orders will be dispatched on the same day or next day, subject to payment clearance & stock availability

Some of the items will be arranged against order basis and will be dispatched in 2-5 days subject to payment clearance & stock availability. Contact our customer support for exact dispatch time and status.

In case, if we could not process your orders with in prescribed time, we will inform you the status by email/phone

We are multi-channel retailers, so our stocks volatile on daily basis. We are unable to update exact status on our website. So kindly check the stock availability, before paying for your order through Live Chat/Email/Phone.

*Orders will not be processed, Dispatched or delivered on Sunday and other public holidays

Time to Delivery:

Delivery time after the item dispatched from our end will depends on the shipping carrier and your location.

Metro cities (DEL, MUM, KOL, CHE, BGL, HYD): 1 - 3 working days

South India (TN, KL, PY, AP & KA): 1 - 4 working days

West India: 2 - 5 working days

North India: 3 - 7 working days

East India: 4 - 7 working days

North East India: 5 - 10 working days 

Remote locations/Villages: 5-10 working days (by India post)

Heavy parcels (above 5kgs): 4-10days to most of the locations by road.

Other terms:

COD/DOD orders will be dispatched only after 2 days due to verification & courier arrangement to pick up.

Delivery time for COD/DOD orders can be extended further 2 more days due to extra processing time taken by courier.

Tracking number for all orders will be updated on the site (my account>Order history) and by email, only after 24 hours of Dispatch of the item. Even if we provide the tracking status prior, the courier company may take at least 12 hours to update details in their website tracking. So kindly be patience until it get updated.

International shipments are processed in 3-7 working days and delivery time will take 10 to 25 days depends on location.

We try our most to fulfill orders as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Borrow Machine system is not liable for any delay in delivery by the Courier Company / postal authorities and only guarantees to hand over the consignment to the Courier Company or postal authorities within 1 to 10 working days from the date of the order and payment.

Tax Declaration Form:

For Certain States, sales tax declaration forms need to be submitted by the Buyer (Consignee) to the courier company to deliver material properly without any delay.

Uttar Pradesh - Form38, Uttaranchal - Form 16, Uttarkhand-Form38, West Bengal - Form50, Bihar - Way Bill, North eastern states - Road permit 

These form need to issue by the buyer (Consignee), if the order value is greater than Rs.10000- or the total weight of the order is more than 10kgs. If buyer refused to submit the above required forms within the prescribed time the item will be returned back to us, by the courier company and it is considered as refused delivery orders. Please refer courier website for more details.

We will provide Tax Invoice in all shipments; Most of the time there won’t be any problem in delivery without above forms. But in some cases where the parcel is heavier than 10kg or if order value is higher than Rs.10000-, then the Item without this forms will not be allowed to enter the state by the tax authorities. At that time courier company will intimate us for issuing the required form. If buyer does not issue the form, then they will return the parcel back to us.

 

FAQ on Cancellations & Refund

 

What is Borrow Machine's Free & Easy Returns policy?

We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.

We assure you that all products sold on Borrow Machine are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

In any case, all your purchases on Borrow Machine are backed by Buyer Protection for 10 days from the date of delivery, lest you have any issues.


What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described', you may request a replacement at no extra cost. Return Policy is product specific and terms may differ. Please check the respective product's policy when buying or before initiating a return for a replacement.

Returns are covered by the 30 Day Replacement Guarantee for product sold.

Replacement is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked.

 

What is Free Exchange?

If you are not satisfied with the item delivered, you can request an exchange in a different configuration. Be sure to check the product's Return Policy when buying or before initiating a return for exchange.

Returns are covered by the 30 Day Replacement Guarantee for product.

Exchange is subject to availability of stock with us. If the product is out of stock, you will receive a full refund, no questions asked

 

How do I return an item purchased on Borrow Machine?

Returns are easy, simply follow these steps

Fill in the details in Return Link at bottom of our website.

Or

- Contact us and provide Order ID details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.


Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- Number of days within which return can be initiated varies. You must contact us within the defined period to initiate the return.

- We support Replacement across categories in case of damaged item.

- For details on product specific return policy, please check respective product page

- In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account

- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with us. In case a Replacement is not available, We will refund the amount for the same.

- Made-to-order/custom cannot be returned.

All this is subject to the product's return policy. Returns are covered by the 30 Day Replacement Guarantee from us.

 

What is the pickup process? Why I have been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email

- In case we can't pick up the item from your location, you can ship it back to us. We will reimburse the shipping charges against the original receipt

- Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit

- Mention the Return Order ID on the package so that we can acknowledge your return

- Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

 

Refund/replacement will be initiated as soon as We receives the product from you.

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.


What items can I Exchange?

We allow exchange on selected items, which are mentioned specifically on those product page. You can exchange an item for the same product in the other specification of your choice.

We hope you understand that the product can only be used if you are fully satisfied with your purchase. And exchage does not cover used or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

 

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

What is Borrow Machine Buyer Protection?

Borrow Machine Buyer Protection seeks to help Buyers who have an issue with a product and the Buyer is unconvinced.

Write to us at help@borrowmachine.com in case you want to raise a dispute. Borrow Machine looks at each dispute on a case-by-case basis and tries to be fair to buyer. Buyers are subject to final consent from Borrow Machine for settling the dispute.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Defective products which are covered under the manufacturer's warranty

- Used spare parts

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories

- Made-to-order/Custom

 

What is Borrow Machine's Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from us.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

- If we cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Borrow Machine.

 

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Once you have requested the cancellation of item(s) in your order, Borrow Machine will complete the cancellation and initiate the refund, depending on your preference.

 

If you require more details regarding shipping & cancel/refund write to us on contact@borrowmachine.com